Question 1

Can I manage multiple weddings at once?

Accepted Answer

Yes. Each wedding gets its own workspace with separate guest lists, budgets, seating, and branding — all managed from a single dashboard. Enterprise supports unlimited weddings with team member assignments.

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Question 2

How is this different from HoneyBook or Dubsado?

Accepted Answer

HoneyBook and Dubsado are CRM tools built for all creative professionals. The Special Wedding is built specifically for wedding planners with event-specific tools they don't offer: seating charts, guest management with RSVPs, day-of timelines, guest memory QR uploads, and AI-powered pricing, contracts, and cash flow predictions.

Question 3

Is there support on the wedding day?

Accepted Answer

Signature and Enterprise plans include live chat with our success team plus on-call escalation for critical day-of moments.

Question 4

How do AI pricing suggestions work?

Accepted Answer

When you create a service package, our AI analyzes your market, services, and costs to suggest competitive pricing tiers — saving you hours of research.

Question 5

Can vendors collaborate in the platform?

Accepted Answer

Yes. Invite photographers, caterers, and venues into dedicated workspaces with role-based access to timelines, contracts, and file exchanges.

Question 6

What happens to my data if I cancel?

Accepted Answer

You can export all your data at any time. After cancellation, we retain your data for 30 days in case you change your mind, then permanently delete it.

Question 7

Do you offer a free trial?

Accepted Answer

Yes. All self-serve plans come with a 30-day free trial — no credit card required. You get full access to every feature in your chosen tier.

Question 8

Can I import my guest list from a spreadsheet?

Accepted Answer

Absolutely. Upload a CSV or Excel file and we'll map columns to guest fields automatically. You can also paste directly from Google Sheets.

Question 9

How does the seating orchestrator handle dietary requirements?

Accepted Answer

Dietary needs are tracked per guest and per plus-one. The seating view highlights dietary flags on each table so you can ensure the caterer has the right counts per section.

Question 10

Is my clients' data secure and GDPR compliant?

Accepted Answer

Yes. All data is encrypted at rest and in transit. We process data in compliance with GDPR, and you can execute data subject requests (access, deletion) directly from the platform.

Question 11

Can I switch plans later?

Accepted Answer

Yes. Upgrade or downgrade at any time from your billing page. Changes take effect at the start of your next billing cycle, with prorated credits applied automatically.

Question 12

What's included in the Enterprise tier?

Accepted Answer

Enterprise is built for firms that need unlimited weddings, unlimited guests, 20 staff seats, higher AI usage, expanded guest memories storage, and support-assisted launch planning.

Resources for professional planners

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